Please keep in mind I'm just one person trying my best to make quality stretch dresses. I make everything on my days off from the fire house, I will mail your dress within 2 weeks or less of the date ordered. I try my very best to make all of my customers happy. If in the event I fail to do so, I try my best to replace or resolve the issue. If the issue cannot be resolved and you are unhappy despite me sending you a different size or replacement, I will issue you a full refund minus $20 per item that I have shipped to you (includes replacement items, remakes and different sizes). Unfortunately I cannot offer refunds for custom sizes and dresses that are not dress sizes I regularly make (I regularly make sizes: xxs-3X I will make different sizes or special measurements for an additional charge- contact me if interested.)